FAQ

frequently asked questions


What is your RETURN POLICY?

Social Occasion Dresses, Suits, and Evening Gowns are nonrefundable, as is customary in the industry. Please refer to the sizing chart for each designer and be sure to measure carefully. You can always take in a gown that is too large, but you cannot let out a gown that is too small. Most of our customers will need to have some type of alterations done to their gown. Please allow yourself ample time for alterations before your wear date.


WHEN will my Credit Card be charged?

YOUR CREDIT CARD WILL NOT BE CHARGED until we determine that your dress is available to be shipped to you by your "wear date." You will receive an email confirming your order and that it will be shipped to you before your wear date, together with a receipt of your charges. You will also receive an email when your dress is actually shipped to you. It is important that you provide us with a "wear date" and be sure to allow yourself ample time to have your gown altered, if necessary. Paypal customers please note: Paypal will place a hold on your funds in the amount of your order until we either process your order, or if your item is unavailable, void the transaction. If voided, it may take your bank up to 3 days to make those funds available to you. We apologize for any inconvenience but this is a Paypal policy that is beyond our control.


What are the details about receiving FREE SHIPPING on an order?

All special occasion and formal evening dress orders of $100 or more will receive free ground shipping within theCONTINENTAL U.S. Shipping charges for purchases up to $99.99 will be $9.95. More Shipping Information


What are the shipping charges for INTERNATIONAL orders?

We guarantee the most efficient shipment for all internationalorders. Cost of international shipments depend on destination and canbe broken down as follows: Special occasion and formal evening dress orders shipped USPS Priority Mail International to Canada or Mexico will beonly $19.95, and orders to the UK, Europe or Australia over $150.00 will be only $39.95. Shipping charges for purchases up to $99.99 will be $49.95 and for purchases up to $149.99 will be $46.95. Of course,expedited orders or other carriers can run significantly higher. For information about shipment costs to other destinations, please contactus at info@frenchnovelty.com or (904)-779-9000 or 1-866-594-7766. Please note that all international shipments will takeadditional time, as they travel through customs. More Shipping Information


What is your 125% BEST PRICE GUARANTEE?

You can be confident that you will receive the best price onthe internet. Our 125% BEST PRICE GUARANTEE includes COMPETITORS' REBATES, COUPONS or other special offers!If you find a lower price on an identical item from an authorizedretailer within 30 days of your purchase, we will not only match theirprice but beat it by 25% of the difference. (Competitor's shipping andhandling as well as any other up-charges must be included.)This guarantee does not apply to sale or clearance items.
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What do you mean by TAX FREE?

You will not be charged any State Sales Tax on Special Occasion and Formal Evening Dresses.(If we are shipping within the state of Florida, we will pay the Florida Sales Tax for you. Please note that the Florida tax will be calculated on your invoice if you live in Florida but your credit card will not be charged.)

On international orders you will be responsible for any custom duties or import fees that may be charged.


How does your LAYAWAY PLAN work?

When you place a 50% initial non-refundable and non-cancelable deposit, we agree to place and hold your special order in layaway for a period not to exceed 60 days.Upon final payment of the balance, provided we have already received your special order from the vendor, we will ship your dress to you. All of our other terms and Policies apply to layaway purchases.(Please contact us if you have any other questions.)


How long does a special order take?

Every dress is different. If the dress is in stock at thecompany, we can get it in 3-10 days. If the dress needs to be made, itcan take from 6-12 weeks. If the dress is already in production, it canbe 2-3 weeks. Please note that all international special order willtake additional time (up to a few weeks), as they travel throughcustoms.


How do I know which size is best for me?

Each company has a unique sizing guide with measuring instructions thatinclude bust, waist, and hips. It is suggested that you take intoconsideration the type of fabric and style of the dress, as this alsoinfluences sizing. If you are still unsure after viewing a size chartfor your dress, please contact us at (904)-779-9000 or 1-866-594-7766.


Are you an AUTHORIZED RETAILER for all of the designer brands on your site?

French Novelty is an Authorized Retailer for every designer brand that we offer on our site.You should find our name listed on the respective designer's website under Authorized Retailers. French Novelty is proud to be celebrating our 104th year in the retail industry with a reputation for integrity and excellent customer service.