FAQ

frequently asked questions

What are the details about receiving FREE SHIPPING on an order?

All prom and formal evening dress orders of $100 or more will receive free ground shipping within the continental U.S. Shipping charges for purchases up to $24.99 will be $1.95 and for purchases up to $99.99 will be $4.95.

What are the shipping charges for international orders?

We guarantee the most efficient shipment for all international orders. Cost of international shipments depend on destination and can be broken down as follows: Orders to Canada can range from $25.00-$30.00 and orders to the UK can range from $45.00-$55.00. For information about shipment costs to other destinations, please contact us at info@frenchnovelty.com or (904)-779-9000 or 1-866-594-PROM (7766). Please note that all international shipments will take additional time (at least 2 weeks), as they travel through customs.

What is your 125% BEST PRICE GUARANTEE?

You can be confident that you will receive the best price on the internet. Our 125% BEST PRICE GUARANTEE includes competitors' special offers, rebates and coupons! If you find a lower price on an identical item from an authorized retailer within 30 days of your purchase, we will not only match their price but beat it by 25% of the difference. (Competitor's shipping and handling as well as any other up-charges must be included.) This guarantee does not apply to sale or clearance items.
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What do you mean by TAX FREE?

You will not be charged any State Sales Tax on Prom and Evening Dresses. (If we are shipping within the state of Florida, we will pay the Florida Sales Tax for you.)

How does your LAYAWAY PLAN work?

When you place a 50% initial non-refundable and non-cancelable deposit, we agree to place and hold your special order in layaway for a period not to exceed 60 days. Upon final payment of the balance, provided we have already received your special order from the vendor, we will ship your dress to you. All of our other terms and Policies apply to layaway purchases. (Please contact us if you have any other questions.)

How long does a special order take?

Every dress is different. If the dress is in stock at the company, we can get it in 3-10 days. If the dress needs to be made, it can take from 6-12 weeks. If the dress is already in production, it can be 2-3 weeks. Please note that all international special order will take additional time (up to a few weeks), as they travel through customs.

How do I know which size is best for me?

Each company has a unique sizing guide with measurements that include bust, waist, and hips. It is suggested that you take into consideration the type of fabric and style of the dress, as this also influences sizing. If you are still unsure after viewing a size chart for your dress, please contact us at (904)-779-9000 or 1-866-594-PROM (7766).