Policies

SPECIAL ORDERS: French Novelty is an authorized retail agent for many of America's most famous designers. We are offering you many styles, colors, and sizes which can be ordered through our online store. Because we cannot stock every item in every color and size, we are happy to special order your style in the color and size you desire. Within 48 hours of receiving your order, we will determine whether we have your dress in stock. If not, we will contact the vendor to special order your dress.

YOUR CREDIT CARD WILL NOT BE CHARGED until we determine that your dress is available to be shipped to you by your "wear date." You will receive an email confirming your order and an estimate of the date it should be shipped to you, together with a receipt of your charges. You will also receive an email when your dress is actually shipped to you. It is important that you provide us with a "wear date" and be sure to allow yourself ample time to have your gown altered, if necessary.

RETURN POLICY: Gowns are nonrefundable. Please refer to the sizing chart for each designer and be sure to measure carefully. You can always take in a gown that is too large, but you cannot let out a gown that is too small. Most of our customers will need to have some type of alterations done to their gown. Please allow yourself ample time for alterations before your wear date.

SIZING: Most dress manufacturers provide size charts to aid in choosing the correct size. Be sure to measure carefully as size charts are helpful, but not always perfect. Remember that you can always take up a gown that is too large, but it is not always possible to let it out if you order a size that is too small. If your measurements are on the border it is usually better to take the larger size and plan on having it altered. Most girls need alterations to get a perfect fit.

125% BEST PRICE GUARANTEE: You can be confident that you will receive the best price on the internet. We will honor competitors' special offers and coupons. If you find a lower price on an identical item from an authorized retailer within 30 days of your purchase, we will not only match their price but beat it by 25% of the difference. (Competitor's shipping and handling as well as any other up-charges must be included.) This guarantee does not apply to sale or clearance items.
Order Today with Confidence!

TAX FREE: You will not be charged any State Sales Tax on Prom and Evening Dresses. (If we are shipping within the state of Florida, we will pay the Florida Sales Tax for you.)

Contact Mary Lou at (904)-779-9000 or 1-877-594-PROM (7766) if you have any questions.