SPECIAL ORDERS: French Novelty is an AUTHORIZED retail agent for every designer that we sell. We are offering you many styles, colors, and sizes which can be ordered through our online store. Because we cannot stock every item in every color and size, we are happy to special order your style in the color and size you desire. Within 48 hours of receiving your order, we will determine whether we have your dress in stock. If not, we will contact the vendor to special order your dress.
YOUR CREDIT CARD WILL NOT BE CHARGED until we determine that your dress is available to be shipped to you by your "wear date." You will receive an email confirming your order and that it will be shipped to you before your wear date, together with a receipt of your charges. You will also receive an email when your dress is actually shipped to you. It is important that you provide us with a "wear date" and be sure to allow yourself ample time to have your gown altered, if necessary. Paypal customers please note: Paypal will place a hold on your funds in the amount of your order until we either process your order, or if your item is unavailable, void the transaction. If voided, it may take your bank up to 3 days to make those funds available to you. We apologize for any inconvenience but this is a Paypal policy that is beyond our control.
RETURN POLICY: "Special Order" items, including all Social Occasion Evening Gowns, Prom Dresses, Cocktail Dresses, Bridesmaid Dresses, and other related Special Order items are nonrefundable and no returns will be accepted, as is customary in the industry.
Because we cannot stock every item in every color and size, most of the styles featured on our website are Special Order items. When you select your style and place your order for your specific size and color, we will determine whether we have your dress in stock. If not, we will contact the vendor to special order your dress.
1. IMMEDIATE DELIVERY items available in our store inventory including our Bridesmaid Dress-In Stock, Church Suits In-Stock, and Evening & Prom In-Stock dresses may be returned for exchange or credit WITH PRIOR AUTHORIZATION provided you pay shipping each way on item returned. Return Authorization must be requested within 48 hours of receipt.
2. CHURCH SUITS ordered from Ben Marc, Divine Apparel, Donna Vinci, Lily & Taylor, and Terramina Collections may be returned for exchange or credit provided you pay shipping each way on item returned. Return Authorization must be requested within 48 hours of receipt. There will ba a 20% RESTOCK FEE in addition to the shipping costs. STORE CREDIT will be issued for any balance, if any. Store Credit will be valid for 90 days of issue. Once exchange occurs a final sale condition exists for that item.
3. DAMAGED ITEMS: Although we do our best to inspect each item before it is shipped, we stand behind the warranties given to us by our vendors. If you receive an item that you feel is damaged, please CONTACT US IMMEDIATELY so we may notify the vendor to repair or replace the item.
Any item eligible for return must be approved by our customer service representatives within 48 hours of receipt. Once approved, you will be issued a Return Authorization (RA) number.
Any Packages returned to us without an RA number may be returned to you at your expense or subject to a restocking fee of 50% of the original retail price before any discount or coupon, in addition to any shipping charges incurred.
Any item returned to us must be in the same new and unworn condition that it was received, including hangers, packaging, and original tags attached, as well as cologne and smoke free.
Please refer to the sizing chart for each designer and be sure to measure carefully. You can always take in a gown that is too large, but you cannot let out a gown that is too small. Most of our customers will need to have some type of alterations done to their gown. Please allow yourself ample time for alterations before your wear date.
SIZING: Most dress manufacturers provide size charts to aid in choosing the correct size. Be sure to measure carefully as size charts are helpful, but not always perfect. Remember that you can always take up a gown that is too large, but it is not always possible to let it out if you order a size that is too small. If your measurements are on the border it is usually better to take the larger size and plan on having it altered. Most girls need alterations to get a perfect fit.
125% BEST PRICE GUARANTEE:You can be confident that you will receive the best price onthe internet. Our 125% BEST PRICE GUARANTEE includes COMPETITORS' REBATES, COUPONS or other special offers!If you find a lower price on an identical item from an authorizedretailer within 30 days of your purchase, we will not only match theirprice but beat it by 25% of the difference. (Competitor's shipping andhandling as well as any other up-charges must be included.)This guarantee does not apply to sale or clearance items.
Order Today with Confidence!
TAX FREE: You will not be charged any State Sales Tax your purchase.(If we are shipping within the state of Florida, we will pay the Florida Sales Tax for you. Please note that the Florida tax will be calculated on your invoice if you live in Florida but your credit card will not be charged.)
On international orders you will be responsible for any custom duties or import fees that may be charged.
ADDITIONAL SHIPPING FEE: In the event that French Novelty is assessed additional shipping surcharges by carrier due to Customer Error under the following circumstances:
1. Not providing a Complete Address, including: Unit #, Apartment #, Space #, Suite #, etc.
2. Incorrect shipping addresses: If you provide an incorrect "Ship To" address and your purchase is returned to French Novelty, you are responsible for the cost of re-shipping your order.
3. Shipments that are re-directed to a different address from the one originally provided when the order was placed, unless change has been previously acknowledged by our email.
French Novelty will notify you via email and your credit card will reflect an additional charge on your next statement for the additional fee.
TYPOGRAPHICAL ERRORS: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our providers, French Novelty shall have the right to refuse or cancel any order placed for a product listed at the incorrect price. French Novelty shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, French Novelty shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Contact us at (904)-779-9000 or 1-866-594-7766 if you have any questions.